All of our manufacturing is done off site. Some armor is manufactured to order and some is in stock ready to ship and payments are processed at the time of checkout.
As a result, we may have production lead times posted on applicable products, such as body armor. Production lead times are updated with our best estimate based on our production schedule and order volume. In some cases manufacturing may take a little longer than expected - in this case we'll be sure to provide updates along the way and notate accordingly. Due to the level of demand and production lead time, some armor is manufactured to order and payment will process at the time of checkout.
Know that we make every effort to ship as quickly as possible. We will, however, never sacrifice the quality of our product and integrity of our business by rushing sub-par products out the door. Good things take time to do right, and there are no exceptions with our product.
If the product is in stock and has no production lead time posted then we typically ship with 3-5 business days. This may vary with holidays, sales, and changing the political climate.
*Some items in an order depending on supplier of the product will be shipped together. This means if you have 4 items in your order, and one of those items has a 3 week lead time, all 4 items will ship together once the 3 week lead time has been met.
Your Order Status:
If you would like to inquire about the status of your order don't hesitate to get in touch. Email [email protected] or give us a call at 202-850-0352. Please include your order number, or relevant email/shipping address used at the time of purchase. This information will help us expedite your request.
Most orders will ship FedEx, USPS, or UPS with tracking information, which will also be provided via e-mail as soon as your order leaves the warehouse. Some light weight items may ship using different FedEx services, and will also include tracking information. Once shipped, transit times vary between 2-5 business days depending on location. We do not ship to APOs due to BIS and ITAR regulations and the nature of our products. We ship to PO boxes in the United States, but it is the customer’s responsibility to check to make sure theirs can accept large boxes as large as 32”x20”.
Your Satisfaction is Our Top Priority:
We want you to be happy with your purchase. Please do let us know if you aren't satisfied with your order. We're here to provide a quality product at an affordable price point and want to meet your expectations.
At Marine One Tactical, 100% customer satisfaction is always our goal. We understand that issues with orders may arise from time to time that need to be addressed.
If you think there may be a defect with any of the products you purchased from us, please contact us for store credit or an exchange of the product. Marine One Tactical will accept requests for store credit or exchanges on all products, excluding medical gear filled with medical products, food related products and Level 3, Level 3+ and level IV body armor, within 30 days of delivery. Refunds will not be issued for products that were delivered as described on our website. 90% of the total cost of the product you choose to exchange for store credit will be available for use on the website. Marine One Tactical will retain the 10% of the product to cover shipping and labor cost for the restocked item. Store credits are active and able for use for up to 365 consecutive days. After the 365 consecutive days the store credit will be not available for use.
Once the request is submitted, a customer service agent will review the request and send a return label via email. If you prefer a return label be mailed to you, please let us know in advance. Include the return information sheet inside your package and follow the return instructions page which will be provided with the return label.
After the product arrives at Marine One Tactical, it will be inspected, and your request will be processed. You will receive your store credit Within 3-5 business days of arrival at our facility, you will either receive your store credit or the exchange items will ship out as soon as their posted lead times, if any, will allow.
Sales of promotional, seasonal, discontinued, and clearance items, as well as e-gift cards are all final and cannot be returned or exchanged.
If you would like to submit a return, please fully read the Return Policy above, submit a claim within 30-days of receiving your items, and follow these instructions:
1. Send an email to [email protected] or click on https://marineonetactical.com/?return-assistant=1
2. Provide your name, email, order number, and the reason for your return.
3. A customer service agent will review your claim and send you a confirmation email stating it was received along with a digital copy of a return label and instructions. The cost of return shipping will be deducted from the credit amount.
4. Upon arrival and inspection of the product, within 3-5 business days, you will either be issued store credit, or an exchange of product will be shipped out.
Note: If a claim was not submitted via web, email, or by phone, the return will not be valid for store credit or exchange. Please make sure to contact us in advance to ensure the most timely and appropriate response.